Self-Service Library Access FAQs
What is self-service access?
Self-service access allows eligible LCLS cardholders to enter and use the library during designated hours when staff are not present. Using secure technology provided by Bibliotheca’s Open+ system, patrons can scan their library card to unlock the building and enjoy expanded access to books, computers, Wi-Fi, and other resources—even outside of traditional staffed hours.
Will this replace regular library hours or staff?
No. Self-service access is not a replacement for regular staffed hours or library employees. It is an addition to our current services, designed to increase access and flexibility for patrons in rural communities.
Library staff remain essential to everything we do—from helping you find your next great read to hosting programs and answering questions. Self-service hours simply allow you to use the library outside of traditional times, such as early mornings, evenings, or weekends, when staff might not be available. It’s another way we’re working to meet you where you are—on your schedule.
Why is Laramie County Library System offering self-service access?
We want to make it easier for you to use the library when it works best for your schedule. Self-service access lets you visit the library during extended hours—even when staff aren’t present—so you can pick up books, use Wi-Fi, study, or explore your library on your own time.
We’re offering this service because:
- We believe everyone should have more time and more ways to access their library, especially in rural communities.
- We’re committed to removing barriers and making sure you can use library spaces even if your schedule doesn’t fit our regular staffed hours.
- We’re excited to bring you innovative services that are both safe and easy to use—without requiring more staff or resources.
It’s your library. We just want to make it more available to you.
What is available during self-service hours?
During self-service hours, you can enjoy many of the same services available during staffed times, including:
- Browsing and checking out materials using self-check stations
- Using public computers, printers, and Wi-Fi
- Accessing study spaces, reading areas, and meeting rooms (if open)
- Picking up holds
- Returning items through the book drop
Please note that staff are not on-site during self-service hours, so services such as assistance with accounts, faxing, technology help, and in-person support will not be available. For help during self-service hours, you can contact the main library in Cheyenne or visit during the next staffed time.
What are the staffed and the self-service hours at the Burns Branch?
For patrons registered for self-service library access, the Burns branch is accessible from 7:00 am to 9:00 pm, seven days a week.
Staffed hours remain the same:
- Monday: 1:00 to 5:00 pm
- Tuesday: 10:00 am to 12:30 pm, 1:00 to 5:00 pm
- Thursday: 10:00 am to 12:30 pm, 1:00 to 7:00 pm
- Friday: 10:00 am to 12:30 pm, 1:00 to 5:00 pm
- Saturday: 9:00 am to 12:00 pm
Unstaffed hours:
- Monday: 7 am to 1:00 pm, 5:00 to 9:00 pm
- Tuesday: 7:00 to 10:00 am, 12:30 to 1:00 pm, 5:00 to 9:00 pm
- Wednesday: 7:00 am to 9:00 pm
- Thursday: 7:00 to 10:00 am, 12:30 to 1:00 pm, 7:00 to 9:00 pm
- Friday: 7:00 to 10:00 am, 12:30 to 1:00 pm, 5:00 to 9:00 pm
- Saturday: 7:00 to 9:00 am, 12:00 to 9:00 pm
- Sunday: 7:00 am to 9:00 pm
What are the staffed and the self-service hours at the Pine Bluffs branch?
For patrons registered for self-service library access, the Pine Bluffs Branch is accessible from 7:00 am to 9:00 pm, seven days a week.
Staffed hours remain the same:
- Tuesday: 10:00 am to 12:30 pm, 1:00 to 7:00 pm
- Wednesday and Thursday: 10:00 am to 12:30 pm, 1:00 to 5:00 pm
- Friday: 1:00 to 5:00 pm
- Saturday: 9:00 am–12:00 pm
Unstaffed Hours:
- Monday: 7:00 am to 9:00 pm
- Tuesday: 7:00 to 10:00 am, 12:30 to 1:00 pm, 7:00 to 9:00 pm
- Wednesday: 7:00 to 10:00 am, 12:30 to 1:00 pm, 5:00 to 9:00 pm
- Thursday: 7:00 to 10:00 am, 12:30 to 1:00 pm, 5:00 to 9:00 pm
- Friday: 7:00 am to 1:00 pm, 5:00 to 9:00 pm
- Saturday: 7:00 to 9:00 am, 12:00 to 9:00 pm
- Sunday: 7:00 am to 9:00 am
What are the eligibility requirements for self-service access?
To use self-service access at the Burns and Pine Bluffs Branch Libraries, you must:
- Be 18 years or older
Self-service access is available to adult library cardholders only.
- Have a full-privilege LCLS library card in good standing
Your account must not be suspended or restricted.
- Complete the self-service access registration form
Patrons must complete an enrollment form and agree to the self-service access use agreement. The registration process verifies eligibility and provides instructions for accessing the library independently.
- Agree to follow all library rules and policies
By enrolling, you agree to follow Laramie County Library System’s Library Rules and Internet Policy.
Once registered, you’ll be able to scan your card and enter the building during self-service hours (7:00 a.m. – 9:00 p.m. daily).
How do I register for self-service access?
Visit: lclsonline.org/self-service-library-access-application
Call: Burns Branch 307.547.2249 | Pine Bluffs Branch 307.245.3646
How do I enter the library once I am registered?
The outside kiosk near the front entrance will provide instructions, as well as signage, to help guide visitors. Visitors can follow the prompts on the kiosk, entering the library card number and PIN. Once authenticated, the door will sound, and entry door will unlock.
Do I need to change my PIN for self-service access?
Maybe. For self-service library access PINs have to be numeric. If you have an alpha or alpha-numeric PIN, you will need to choose four to six numbers for your Library Card PIN. You can change your PIN through the self-service library access registration form or by accessing your library account online or calling any library location.
What safety measures are in place during self-service hours?
The safety of our patrons is a top priority, even when staff are not present in the building. During self-service hours, the following measures are in place to help ensure a secure and comfortable library experience:
- Security cameras monitor activity inside and outside the building.
- Entry is limited to eligible users who have signed up for self-service access, providing an additional layer of accountability.
- Emergency exits remain available at all times.
- In case of an emergency, patrons should call 911 immediately.
- For technical or non-emergency issues, patrons can call the Cheyenne library during open hours for support.
- Usage is monitored, and any incidents or damage can be reported to branch staff during the next staffed shift or by calling the Circulation & Branch Services Manager at 307.773.7210
- Branch library address and phone numbers are located near the emergency phone to assist emergency responders
While staff are not on-site, these protocols help ensure that everyone using the library during self-service hours can do so safely and responsibly.
Can I bring another adult with me?
No, each person 18 years and older must register their library card for self-service access and scan their own card before entering the building. Registered adults may bring accompanying minors into the library on their entry scan.
Can my underage child use the Express Library on their own?
No, anyone under the age of 18 must be in the company of a registered parent or guardian to use self-service access.
What if there is a problem, what should I do?
Signage will be posted inside the building and outside the building, which will include the phone number to call in the event of an issue. While inside the building, there is a phone on the staff desk, if you do not have a personal phone. This number will be directed to staff in Cheyenne.
In the event of an emergency, call 9-1-1.